Online Merchandise Sales Information

• ・The products are scheduled to be sold through the hololive production OFFICIAL SHOP and Geek Jack.
• ・All listed prices are tax inclusive.
• ・Product prices, designs, and other details are subject to change, and sales may be canceled without prior notice.
• ・Returns and exchanges are not accepted except for defective products. If you receive a defective product, please contact the customer support of the online store where you made your purchase.
• ・Access to the sales pages may be difficult due to heavy traffic when sales begin. We appreciate your understanding.
• ・Any changes or updates concerning the products or sales will be announced on the official concert website, official X (formerly Twitter), and other channels.
• ・The products may be offered for sale again at a later date.

Purchasing from Each Online Store

Please be sure to read and understand the following notes before making your purchase.

Sales Period (Times in JST)

Period (1): Friday, October 16, 2026, 18:30 – Monday, November 9, 2026, 18:00 (* Orders placed during this period are expected to be delivered before the concert.)
Period (2): Monday, November 9, 2026, 18:00 onward (* Please note that orders placed during this period may not be delivered before the concert.)

hololive production OFFICIAL SHOP Shipping Schedule

Period (1)
Orders will be shipped sequentially from November 20, 2026 onward.
Period (2)
Shipping will begin after shipments for the period above are complete.
*Please be aware that the date of delivery may vary depending on the status of the shipment.

Geek Jack Shipping Schedule

Period (1)
Orders will be shipped sequentially from November 20, 2026 onward.
Period (2)
Shipping will begin after shipments for the period above are complete.
*Please be aware that the date of delivery may vary depending on the status of the shipment.

Important Notes

• ・Products other than merchandise for this concert cannot be purchased in the same cart. Please note that concert merchandise and made-to-order products must be purchased in separate carts.
    * Shipping fees are charged for each transaction and cannot be combined with shipping fees from other orders.
• ・Products are available in limited quantities and sales will end once stock runs out.
• ・Customers residing in an area eligible for international shipping from the hololive production OFFICIAL SHOP who purchase products eligible for early shipment should review the information below.

Shipping & Delivery

• ・Products will be shipped via DHL and ECMS.
• ・Due to international shipping, delivery may take longer than domestic shipping.
• ・Please comply with all applicable rules and regulations in your delivery destination. After you place your order, the shipping company may contact you regarding your order, so please provide any required information if necessary.
• ・Please be aware that we cannot be held responsible if you are unable to receive your order before the concert date. In such cases, cancellations and refunds will not be accepted.
• ・Customers who wish to receive their products before the concert are recommended to use Express Service (DHL).

Defective Products

In the event that a product is found to be defective, please be aware that, due to the nature of international shipping, we may be unable to guarantee that a replacement product will be delivered before the concert date.
* For additional terms and conditions, please carefully read the "Legal Information and Notices required by the Act on Specified Commercial Transactions" available on our online store.